Shipping policy

Turaas Spices ke liye ek complete, professional aur legal-standard Shipping Policy niche tayyar hai. Isme Pakistan-wide delivery timings, shipping charges, COD (Cash on Delivery), aur order tracking ki saari details shamil hain.

Aap isko direct apne Shopify store ke Pages > Add Page (Shipping Policy) mein paste kar sakte hain.

Shipping Policy

At Turaas Spices, we take great pride in delivering 100% pure, freshly cold-grinded spices straight to your doorstep. To ensure your order reaches you in peak freshness and aroma, we process and dispatch every shipment with extreme care using top packaging standards.

1. Order Processing Time

  • Processing: All orders are verified and processed within 24 to 48 hours (excluding Sundays and national holidays).

  • Order Verification: For Cash on Delivery (COD) orders, our customer support team may call or WhatsApp you for order confirmation before dispatch. Unconfirmed orders may experience minor shipping delays.

2. Shipping Charges & Rates

Shipping Type Estimated Delivery Time Delivery Fee
Standard Delivery 3 – 5 Working Days Rs. 200 (Nationwide)
Free Shipping 3 – 5 Working Days FREE on orders above Rs. 2,500

3. Estimated Delivery Times

Delivery timelines depend on your shipping location within Pakistan:

  • Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, etc.): 2 to 4 Working Days

  • Other Cities & Remote Areas: 3 to 6 Working Days

Note: Weather conditions, public holidays, or courier operational delays during peak sale events may occasionally extend delivery time slightly.

4. Payment Options & Cash on Delivery (COD)

  • Cash on Delivery (COD): Available nationwide across Pakistan. Please ensure you have the exact cash amount ready when the courier rider arrives.

  • Online Payment: Debit/Credit Card & Mobile Wallet options (Bank Transfer, JazzCash, EasyPaisa) are processed securely at checkout.

5. Order Tracking

Once your package is handed over to our courier partner, you will receive an SMS / Email containing your Tracking Number and a direct tracking link. You can use this tracking ID to monitor your shipment in real time.

6. Damaged or Parcel Tampering Issues

We pack all our products in 4-layer protective seal packaging to guarantee freshness during transit.

  • Please do not accept any parcel if the outer flyer/box appears opened, damaged, or tampered with by the courier rider.

  • If you receive a damaged or incorrect item, please take a clear photo/video and notify us within 24 hours of delivery via WhatsApp or email at support@turaas.com.

7. Delivery Attempts & Failed Deliveries

Our courier partner will attempt to deliver your parcel up to 2–3 times. If you are unavailable or fail to receive the delivery call:

  • The parcel will be returned to our warehouse.

  • Re-dispatching a returned order may incur additional shipping charges.

8. Need Help with Your Order?

If you have any questions regarding your shipment or need to update your shipping address before dispatch:

  • WhatsApp Support: +92 3XX XXXXXXX

  • Email: support@turaas.com